Let's Go Learn Knowledge Base
Question
Edge iPad Mobile Device Troubleshooting
  
Answer

You may encounter these screens when using Edge, here’s why... 

Unity Content Error Message

EXPLANATION - This message appears if the "Request Mobile Website" is not activated on the lesson locks screen.

ACTION - Before clicking on a lesson on the Edge lesson locks page, click on the letters "AA" showing on the left of the URL in the address bar.

If the screen displays “Request Mobile Website,” the student will need to click the “Request Mobile Website.” This will change the setting to show “Request Desktop Website.” You can verify this by clicking on the letters “AA” again to verify that it is now displaying “Request Desktop Website.”
Incorrect setting below.

Verify that the screen shows “Request Desktop Website.” See below.
Correct setting below.

*Note: It is important that students click on the letters “AA” and follow the instructions above BEFORE they click on the green lock for the lesson to load properly.

Account in Use on Another Device

EXPLANATION - If you encounter this screen and message, it means the student did not log out of his or her lesson correctly.
ACTION - Please wait three minutes and log in again.

Correct Way to Quit a Lesson Early

If a student needs to log out prior to finishing a lesson, click on the white back arrow shown below and then choose "EXIT".  This will properly log the student out of his or her lesson.
NOTE - The lesson progress will not be saved and the student will need to start from the beginning the next time he or she continues the lesson.

Error Edge score was already recorded or the session is more than 48 hours old!

EXPLANATION - If you see this error message, a student most likely finished his or her lesson and instead of clicking on the green lock to start the next lesson, he or she click on the "Star App" tab and started/completed the same lesson again.

How to Avoid this Error

After each lesson is completed, the app will automatically record the student's score and return to Safari on the "Edge" tab.  Before clicking on the next green lock to start the next lesson, students should close any tabs titled "Star App: Add a Student."  This will remove the possiblity of students clicking on the wrong tab and completing the same lesson.

 

Cannot save score. 

Check internet connection.

EXPLANATION - If you see this error message, there was an Internet connection interruption when the app attempted to record the student's score to the Let'sGoLearn.
ACTION - To test if you are still connected to the Internet, go to Safari, open a new tab, and enter www.letsgolearn.com. If the website loads, go back to the app and click the "Retry" button. If you receive this message a second time, please contact your school's IT person.
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When you bring additional fields into a conversion, Quickbase often finds inconsistencies. For example, say you're converting your Companies column into its own table. One company, Acme Corporation, has offices in New York, Dallas and Portland. So, when you add the City column to the conversion, Quickbase finds three different locations for Acme. A single value in the column you're converting can only match one value in any additional field. Quickbase needs you to clean up the extra cities before it can create your new table. To do so, you have one of two choices:

  • If you want to create three separate Acme records (Acme-New York, Acme-Dallas and Acme-Portland) click the Conform link at the top of the column.
  • If the dissimilar entries are mistakes (say Acme only has one office in New York and the other locations are data-entry errors) go back into your table and correct the inconsistencies—in this case, changing all locations to New York. Then try the conversion again.

Read more about converting a column into a table.

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