Let's Go Learn Knowledge Base
Are there any issues with the iPrism Internet filtering appliance?
 
We have experienced duplicate callback issues with some districts using the iPrism Internet filtering appliance. If you are experiencing this issue, we recommend the following procedure:

Confirm that duplicate callbacks are occurring here: Network Duplicate Callback Test

- If the test is negative, do not proceed any further with this article, for this is not a duplicate callback issue.

- If the test is positive and you are using the iPrism internet filtering appliance:

- iPrism AV scanning is enabled by default; check the iPrism AV scanning configuration and disable it.

- Repeat the LGL duplicate callback test procedure.


If disabling the AV scanning did not work:

At the appropriate time, disable the filter by powering it off. This will set the appliance to go into bypass mode, allowing unfiltered flow of traffic.

Repeat the LGL callback test and notify us again.

Power the appliance back up to return to its normal state.


If there are no callbacks after bypassing the filter, then we know that it is a filter configuration issue.

To make sure all of the LGL IPs and URLs are on your exception list   Click Here

Check your profile configurations and any custom filters that may have been added.


If this does not resolve the issue, we recommend contacting St. Bernard iPrism technical support for configuration assistance.
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When you bring additional fields into a conversion, Quick Base often finds inconsistencies. For example, say you're converting your Companies column into its own table. One company, Acme Corporation, has offices in New York, Dallas and Portland. So, when you add the City column to the conversion, Quick Base finds three different locations for Acme. A single value in the column you're converting can only match one value in any additional field. Quick Base needs you to clean up the extra cities before it can create your new table. To do so, you have one of two choices:

  • If you want to create three separate Acme records (Acme-New York, Acme-Dallas and Acme-Portland) click the Conform link at the top of the column.
  • If the dissimilar entries are mistakes (say Acme only has one office in New York and the other locations are data-entry errors) go back into your table and correct the inconsistencies—in this case, changing all locations to New York. Then try the conversion again.

Read more about converting a column into a table.

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