Let's Go Learn Knowledge Base
Why is the assessment freezing after the first question?
When taking any assessment that uses the flash plugin, the first question is loaded in the html page. The follow-up questions are passed back and forth from the assessment flash file loaded in the client's browser. Normally, if the flash loads, there should not be any issues. However, we have seen a Windows group network setting conflict with the flash communication that occurs from the flash file and our servers.

If this is the case, the following conditions will be true:
- Flash test passes when left open for many cycles.
- First question of DORA or any assessment loads fine.
- Student responds and it appears to freeze.
- Hitting reload doesn't do anything.
- You may see "Ricky" or "John Doe" show up as the student's name. This is the default name when nothing is loaded.

The network administrator needs to adjust the permissions on these Windows computers. They can test by temporarily turning off all group restrictions on a test computer and then trying to resume an assessment. Specifically, the GPO (group policy object) had restrict internet communication enabled.
GPO: Restrict internet communication was disabled and the problem was resolved.

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When you bring additional fields into a conversion, Quick Base often finds inconsistencies. For example, say you're converting your Companies column into its own table. One company, Acme Corporation, has offices in New York, Dallas and Portland. So, when you add the City column to the conversion, Quick Base finds three different locations for Acme. A single value in the column you're converting can only match one value in any additional field. Quick Base needs you to clean up the extra cities before it can create your new table. To do so, you have one of two choices:

  • If you want to create three separate Acme records (Acme-New York, Acme-Dallas and Acme-Portland) click the Conform link at the top of the column.
  • If the dissimilar entries are mistakes (say Acme only has one office in New York and the other locations are data-entry errors) go back into your table and correct the inconsistencies—in this case, changing all locations to New York. Then try the conversion again.

Read more about converting a column into a table.

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