Let's Go Learn Knowledge Base
Question
Assessment or Instruction freezing, missing buttons or blank screen
 
Answer

We typically see assessments freeze when there is an interruption between the student's computer and our servers.

Our first suggestion is clearing the cache, cookies and history on the student's browser.  For instructions click here

It could also be due to a filter blocking our content or a drop in Internet connection.


Internet filter software blocking access

Please add the following URLs  to your proxy/web filter whitelist and then confirm that the following sites are available by visiting them behind the filter:


White list of URLs:
www.letsgolearn.com
frontend.letsgolearn.com
assessment.letsgolearn.com
learningupgrade.com
media.learningupgrade.com

dataportal.letsgolearn.com  - for teachers and admins only
cdn.letsgolearn.com

*Please note that some web filters require you add both http and https for each url to the whitelist. Additionally some web filters require you define both www and non www urls on the white list.

*** Use wildcards if possible to allow all subdomains of our main URL to avoid possible issues. I.e. *.letsgolearn.com



Troubleshooting issue with white list:
Advanced Network and computer lab troubleshooting

Please also check the following:

Clear the browsers cache and cookies. Click Here for Instructions
Are you able to get to other websites?
Are you using a wireless device?
Is this happening on one computer or more than one?
Are there many wireless devices being used at once?
Are too many classes using the same "access point" and could this be causing congestion?
Run the System Test during the time when the congestion is happening. If it has a failure, we know it is the site's network.


 
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Reports and Charts Panel
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When you bring additional fields into a conversion, Quickbase often finds inconsistencies. For example, say you're converting your Companies column into its own table. One company, Acme Corporation, has offices in New York, Dallas and Portland. So, when you add the City column to the conversion, Quickbase finds three different locations for Acme. A single value in the column you're converting can only match one value in any additional field. Quickbase needs you to clean up the extra cities before it can create your new table. To do so, you have one of two choices:

  • If you want to create three separate Acme records (Acme-New York, Acme-Dallas and Acme-Portland) click the Conform link at the top of the column.
  • If the dissimilar entries are mistakes (say Acme only has one office in New York and the other locations are data-entry errors) go back into your table and correct the inconsistencies—in this case, changing all locations to New York. Then try the conversion again.

Read more about converting a column into a table.

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