Let's Go Learn Knowledge Base
PDF reports not displaying correctly - Mac users


Today many web browsers use a non-Adobe PDF viewer. These PDF viewers do not have the full functionality of Adobe Acrobat Reader. As a result, they can make errors when opening PDF files and you will not be notified. Currently, our DORA reports have graphs and check marks that require the real Adobe Acrobat Reader. Follow the links below if your browser is trying to use something other than Adobe Acrobat to open your PDF files.

If you are using OS X and Safari browsers:
Mac OS X users must change their default setting for viewing PDF files so that Apple's "PDF viewer" is not the default tool. If it remains so, all of your PDF reports' form fields will be blank. Depending on the version of OS X you use, you may need to view the "detailed instructions" link below. You can also do both if you are not sure which version you are using. Also, in general, if you update your OS X version or get a new Mac, be sure to update your Acrobat version with the latest patch or update. Adobe Acrobat tends to be sensitive to changes in the OS X version.
Click Here

If you are using Firefox:
These instructions will allow you to view PDF files in Firefox using Adobe Acrobat instead of the PDF viewer built into Firefox. The PDF viewer built into Firefox has limited capabilities and will incorrectly view many Let's Go Learn PDF files generated for student reports.
1. Install Adobe Reader or Adobe Acrobat if not already installed.
2. Open Firefox and on the menu bar, click on the Firefox menu(☰).
3. Select Options.
4. Select the Applications panel.
5. Find Portable Document Format (PDF) in the list and click on it to select It.
6. Click on the drop-down arrow in the Action column and select “Use Adobe Reader.”
7. Close the window.

Source:  Click Here

If you are using Chrome:
See attached file, "How to make Chrome use Adobe Acrobat," below.

To Manage Pop-ups:
Click Here

Troubleshooting Safari Plug-in| Acrobat X, Reader X
Click Here

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When you bring additional fields into a conversion, Quick Base often finds inconsistencies. For example, say you're converting your Companies column into its own table. One company, Acme Corporation, has offices in New York, Dallas and Portland. So, when you add the City column to the conversion, Quick Base finds three different locations for Acme. A single value in the column you're converting can only match one value in any additional field. Quick Base needs you to clean up the extra cities before it can create your new table. To do so, you have one of two choices:

  • If you want to create three separate Acme records (Acme-New York, Acme-Dallas and Acme-Portland) click the Conform link at the top of the column.
  • If the dissimilar entries are mistakes (say Acme only has one office in New York and the other locations are data-entry errors) go back into your table and correct the inconsistencies—in this case, changing all locations to New York. Then try the conversion again.

Read more about converting a column into a table.

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