Let's Go Learn Knowledge Base
Troubleshooting Guide - Trouble with Assessment

Please check the System Requirements first: System Requirements

No Sound or Missing Pictures;
Please update the flash on your computer.
Click Here


DORA Spanish or ADAM Spanish, and EDGE - These assessments and instruction require Adobe Flash Player and there is currently no HTML version for these assessments.  It is important to make sure that your browsers allow Flash for these assessments.

If you are using CHROME - change setting on browser to Allow Flash
Click Here

If you are using FIREFOX - change setting on browser to Allow Flash
Click Here

If you are using SAFARI - how to enable Flash
Click Here

For EDGE - Click Here

You are getting a blank screen/assessment freezing or missing buttons:
We typically see assessments freeze when there is an interruption between the students computer and our servers. This could be due to a filter blocking our content or a drop in internet connection.

Internet filter software blocking access
If your internet content filter software is blocking access to Let'sGoLearn's website, please configure the software to allow access.
Click Here

Known Issue with Satellite Internet
Click Here

Adobe Flash Player Help

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When you bring additional fields into a conversion, Quick Base often finds inconsistencies. For example, say you're converting your Companies column into its own table. One company, Acme Corporation, has offices in New York, Dallas and Portland. So, when you add the City column to the conversion, Quick Base finds three different locations for Acme. A single value in the column you're converting can only match one value in any additional field. Quick Base needs you to clean up the extra cities before it can create your new table. To do so, you have one of two choices:

  • If you want to create three separate Acme records (Acme-New York, Acme-Dallas and Acme-Portland) click the Conform link at the top of the column.
  • If the dissimilar entries are mistakes (say Acme only has one office in New York and the other locations are data-entry errors) go back into your table and correct the inconsistencies—in this case, changing all locations to New York. Then try the conversion again.

Read more about converting a column into a table.

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